Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Knowledge of some software programs a must for job performance. Knowledge of world geographies for exporting material are needed, along with knowledge of shipping terms and familiarity with worldwide shipping customs.
Process and/or confirm orders. Finalize each order for shipment. Work directly with the CASE Purchasing Manager or Buyer to obtain the delivery dates of purchase orders of raw materials and packaging to relay the expected delivery date of finished goods to our customers. Maintain electronic Specialty Chemicals customer and correspondence files. Correspond with domestic and international customers and distributors by phone, fax or email. Prepare correspondence for Marketing Promotions or Sales Topics and ensure that each customer receives by mail or email by creating said lists. Responsible for delegating customer requests for samples. Email data sheets, brochures or other customer requests and correspondence. Knowledge of ERP System Software for process and completion of orders, capable of running all reports essential to sales including processing external material non-conformance and return material authorizations. Manage Specialty Chemicals orders by communicating needs with internal department managers such as Production Control, Production, Material Handling, and Accounting, and also with distributors and customers. Review working documents to insure completeness, accuracy, and timeliness. Confer and meet with Technical and Assistant Technical Directors to assist in product needs, quality assurance position on each product, to report new product or process technology and to discuss new specifications or customer requirements. Initiate, record and analyze customer complaints and research or delegate as needed. Inform Director of Quality through non-conformance system of customer complaints or claims. Ensure customer receives return comments or feedback on their complaints. Process RMA’s and ensure comments are complete and thorough, and finalize RMA through required signature and approval through electronic process. Maintain electronic files for returned material authorizations. Obtain knowledge of each product and their specifications and package requirements. Maintain part number system and creating new part numbers as required. Initiate document requests for new part numbers or updating current sales specifications. Ensure that material product specifications and sales specifications are current and up to date. Obtain pricing structure from CASE Purchasing Manager for each Specialty Chemicals product and part number to be added to the Sales Order in the ERP System Software. Develop and communicate new ideas in Marketing and Sales, and create new and more efficient procedures. Coordinate technical liaison services between customer and EHS or technical management to ensure all necessary regulatory documents are provided to the customer. Examples of this would be like Certificates of Origin, REACH-related documents and other documents we would send to customers in other regions. Also, provide said services on new or existing products with internal department managers such as Production Control, Production, Material Handling and Accounting.